Welcome to San Stefanos (NW Corfu) > Where to stay

Newbie - Delfino Blu

<< < (11/17) > >>

Rod:
Good grief!  What's happening people?  Calm down calm down.  Actually in all seriousness I can see all points of view.  I would hate to be in an (expensive) establishment and struggle to find a sunbed or whatever.  I despise holiday makers who use another hotel/apartments facilities whilst they "sleep" elsewhere.  BUT I have been known to occassionally to use another pool when it has been within their rules etc;  This is only done as a last resort as the wife feels very uncomfortable doing this.  Love the debate though as the forum was getting a little repetitive and stale.   ;)

tonyco1:
Ahhhhh!! Thanks Lilly - - I needed that!!
Gav - get back in the queue!!

Rod - we are sending you a curry!! (and a pair of sunbeds of your own - get your own umbrella though!!).

I think we've done the pools to death now!!

Jimbo:
If the forum is simply an arm of PR, then it has no point at all - it might as well be a glossy brochure for a soon-to-fail travel company. Given that 99% of what is written here gushing praise for everything about SS, its people, its accommodation, its bars, its cats and its dogs, I find it quite refreshing when somebody points out that it's possible to get a bad meal in paradise, because a few hints of criticism make the rest more credible.

tonyco1:
I was a bit flippant above, but on a serious note, I do have a problem with people making mischief, lying or being nasty -
but I have no problem myself with constructive criticism, and on bad customer service - I vote with my feet and generally don't go back.
Sometimes people have a bad day and being human, may drop a few points on the customer service measure.
Holiday resorts are a people business, and I deal with people all day long at work, customers and staff, the principle is always the same.

Dissatisfaction is often more than balanced by the lots of positive posts, as shown above!
If I go somewhere and receive poor service or am offended by someone, I am sure I would like to say so.
(I would have complained to the Hotel Manager or Restaurant Owner as well at the time).
I would however, explain it calmly, & put it in a form that was fair & balanced, but that's me!

What was shown in this stream, was that on one or two occasions, customer service appears to fall below the standard expected and caused offence,
it seems like a one off, but if not, no mater how good someone is - the boss needs to know and stop it as it hurts business.
No different to getting a bad meal - I would take it up as I am paying and expect good food and good service, but it all depends on the circumstances.
We don't want Faulty Towers in San Stefanos!
I think most adults are capable of drawing their own conclusions from the big picture that gets drawn here, which is why the forum works.

YANNIS26:

--- Quote from: Lesley on July 19, 2010, 11:46:35 PM ---I have to agree with Yiannis as well, being a local person when you read often harsh comments about people you know and love who are working long, hot and hard hours to earn (scrape) a living it is difficult to take on the chin (is that the right expression)!! Crisitism of a constuctive nature is always the right thing otherwise you cannot learn from your mistakes, whatever country you live and work in.  So I do believe as long as you have made your feelings also known to those you are critisising before doing so publicly beforehand.  Also please remember a lot of local people apart from being too busy to be on line all day, often do not have the resources to be on line and look, so do let them know on a face to face 1-1, good or bad feedback and then if you feel everyone needs to know let them.....

--- End quote ---
Hi Lesley
The only comment I have to make on your posting.
I wish I had been the one who wrote it.
Yammas
Yannis

Navigation

[0] Message Index

[#] Next page

[*] Previous page