Jimbo, so what you are saying is that it's ok for people to insult others over the internet when they were politely advised of the hotel rules. Like I keep saying, I know the receptionist and have heard her version of events and am inclined to believe that the lady that made the insulting comments was disgruntled, as she wasn't able to freely wander around the hotel. English is not the mother tongue of many of the Delfino's employees, so perhaps they do come across as being rude. It's a 4 star hotel, and is full from the day it opens until the day it closes, so obviously the owner is doing something right. I don't see how the hotel is being pretentious. If you stayed in a 4 star hotel in Britain or any other country, you would expect 4 star service, which is exactly what the hotel is providing as there is obviously a demand for it. Demand for higher spec apartments and hotels is on the increase in San Stefanos, that's why we now have a 4 star hotel in San Stefanos. The owner spotted a gap in the market and filled that gap.
At the rate i'm going writing posts on this subject, i'll soon be a 'San Stef Expert/Hero' even though I live here lol