I was a bit flippant above, but on a serious note, I do have a problem with people making mischief, lying or being nasty -
but I have no problem myself with constructive criticism, and on bad customer service - I vote with my feet and generally don't go back.
Sometimes people have a bad day and being human, may drop a few points on the customer service measure.
Holiday resorts are a people business, and I deal with people all day long at work, customers and staff, the principle is always the same.
Dissatisfaction is often more than balanced by the lots of positive posts, as shown above!
If I go somewhere and receive poor service or am offended by someone, I am sure I would like to say so.
(I would have complained to the Hotel Manager or Restaurant Owner as well at the time).
I would however, explain it calmly, & put it in a form that was fair & balanced, but that's me!
What was shown in this stream, was that on one or two occasions, customer service appears to fall below the standard expected and caused offence,
it seems like a one off, but if not, no mater how good someone is - the boss needs to know and stop it as it hurts business.
No different to getting a bad meal - I would take it up as I am paying and expect good food and good service, but it all depends on the circumstances.
We don't want Faulty Towers in San Stefanos!
I think most adults are capable of drawing their own conclusions from the big picture that gets drawn here, which is why the forum works.