And what would you suggest re checked for quality, the staff conducting a taste test? Seriously, where am I working, I have exactly the same problem. If there are problems, people chat amongst themselves and very rarely say anything. How can problems get resolved if you don't inform staff? It's better to mention the problem, rather than not knowing and then finding out from the internet. I know it's British nature not to complain, but it makes me feel very uneasy and i'm sure a few others that we think everything is ok, only to read about problems via the internet.