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Athina Hotel - Double rooms possible problem???

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tonyco1:
The Problem is that I took a brochure from the Athina last year  - in it it say's, 44 rooms all with balcony, so when I booked I initially booked 2 standard rooms,
I thought that meant without paying extra for a sea view.
I booked (last November), 1 x twin with extra bed for our grandson and 1 x double with cot space for my son and his wife and 1+year old (my grandaughter),
a double as my son and Rita prefer that.
Then in feb, I booked another room - twin for Rita's sister and her friend.
The tickets arrived & described the new room as with balcony, not the others.
I then checked the Thomson's website and that says 39 rooms 2 doubles without balcony, that sent alarm bells ringing so I emailed Olga, who said email a week before.
But - - no explanation as to the likelihood of a balcony.
Thomson's not helpful, said " well you can cancel" which really pissed me off!
I asked a couple of friends to go and ask, but no real answers.
I really just want to know how many rooms exactly - do not have a balcony - so I can work out my chances!
I will send another email and I will get Thomsons to send a request - but requests are just that unfortunately.
When I booked  - the Girl, (lovely person) did not know the hotel, but said - yes all will have balcony's, now her snotty colleague say's we may not get a balcony.
After asking for baloney's when I booked, I expect to get them, but who knows - and it cost £5.5K so I hope so!
Olga knows us well as we have stayed before - but not sure if she will associate with my name on an email, which is why I hoped someone would have a chat with her for me.
I may be worrying for nothing - but I hope to get balcony's which I regard as essential.

Jimbo:
I'll ask Lauren, the rep, to look into it tomorrow. That way you can go through "channels."

tonyco1:
Thanks Jimbo - appreciated.

Andrew:
We stayed at the Athina last May.  Having stayed before we asked for the same type of room (or so we thought) a double with a sea view.  We did get a double with a sea view, unfortunately there was no balcony.  We would liken this room to a cell with a window.  We had paid extra for the sea view, no-one told us you had to request a balcony.  The Thomsons rep was of no help whatsoever, saying we got what we paid for!!  According to her you had to state exactly what you wanted i.e. balcony & sea view etc etc.  We complained to Thomsons both in resort and on our return.  No help whatsoever.  We would advise you to check this out before you go, don't want to be stuck in the same cell as we were :D  Hope you have a great stay anyway.  The staff at the hotel are great, just think Thomsons can be misleading/unhelpful at times.  We are going back at the end of August, staying in Teresa's this time.  Hopefully no mix up there.

vickyapts:
Having just read Andrew's post, the best thing to do Tony is check you invoice to see what you have requested.  If it only says sea view, I would do an amendment booking requesting a balcony, as you may well end up with one of the rooms with a sea view and without a balcony.  :)

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