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Bloody Thomsons....... again!!!!!!!

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Gavlah1973:
Right booked my holiday with Thomsons staying at the Tsaros for June.

Didnt realise until I'd booked that it didnt give me the option to reserve seats.

Then realised that we were actually going to be flying with Jet2.

Rang Thomsons to see how I pre book seats (you can normally select your actual seat up to 90 days ahead if flying with Thomson airlines. Jet2 allow you to select your seats at time of booking no matter how far in advance it is)

Thomson told me that I cant pay to book seats and all I can do is ring Jet2 7 days before departure to select my seats!!
Now seeing as we're taking a 2 year old with us we need to be sat together. If all folk who've booked with Jet2 select their seats at point of booking then there will be a distinct lack of seats to pick from!!!


Has anyone experienced this when Thomson 'sub contract' out your flights?


Also does anyone have a phone number for Thomsons in the UK and not the number that goes through to some call centre in India?!

lilly:
Hi Gav, wow, you have received total lack of customer service, the fact is that you booked with Thomsons whether they are using another airline for the flight is irrelevent, your contract is with Thomsons. There is a number for queries and booking an holiday but not sure if this is an Indian call centre too ( 0871 231 4691), I have used it in the past and it was based in UK then, even though I had already booked my holiday I used this number for enquries etc because I knew they  would answer with the prospect of a new booking and once you get through ask to speak with the manager.
I would ring jet2 if I was you and see if they can help afterall the facility of booking seats was available at time of booking whether you realised it or not so it must still be available now, I cannot see why you would have to wait 7 days before departure.

Georgie2002:
I found the Thomson Facebook page very good to complain on, they're very quick to respond! I imagine you have to "like" the page to do so though which could be painful considering your experience!!

Gavlah1973:
Cheers love!!!!

Found a Trip Advisor thread about it from last year.

Basically Thomsons don't send the passenger list through till 7 days prior to departure to Jet2 so theoretically although you have a seat they dont know who you are till then!!!

Bonkers!!

That's the number I've rang..... I'll try the Facebook page!!

Rover:
Well, on the same day that I read about your problems with seat booking, I get a call from Thomson advising me that I have not pre booked our flight seats, and we should consider doing so to "ensure we had adjacent seats"! We never do pre book, but have never been contacted about it before. They also asked if I had thought about how I was getting to the airport.
I suspect they are looking to increase revenue? We declined both offers.

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