Welcome to San Stefanos (NW Corfu) > San Stefanos news and views

Corfu airport check in info

(1/5) > >>

lilly:
Hi all,

I know that we are all aware of the queuing outside although this year we were not on a package holiday so we just walked straight through to check in however I just wanted to make you all aware of the importance of making sure that the check in staff at Corfu actually look at your tickets and not just your passports when checking in. The check in lady took our passports to check but when tried to give her our tickets she said that she did not need them. She then declared that our suitcases were 2kg overweight and we would have to pay so I then showed her our tickets and pointed out the extra luggage allowance that we had paid for in advance so we were actually underweight by 3kg, I then pointed to our tickets and showed her our pre booked seat numbers and I am glad that I did because others on the plane did not get the seats that they had pre booked as they had been given to others who had checked in before them, I always thought that the pre booked seats would show up on the seating plan so that they could not be given to others or can the check in staff over ride the system? It certainly seems so.
Fortunately in our section of the plane the ones who had been put in the wrong seats agreed to move so the ones who had pre booked could get what they had paid for.
So make sure if you have booked extra luggage or seats that the check in staff actually look at your tickets.

Jules:
Thanks for the warning Lilly. Not booked extra luggage but have pre booked seats

Andy7:
That's rather alarming!

What's the point of paying for allocated seats if the check in girl can just ignore them!

Hopefully she was just new and didn't know the system.

Which airline was it?

Andy

lilly:

--- Quote from: Andy7 on July 04, 2013, 12:39:17 AM ---That's rather alarming!

What's the point of paying for allocated seats if the check in girl can just ignore them!

Hopefully she was just new and didn't know the system.

Which airline was it?

Andy

--- End quote ---

Hi Andy,

It was Thomas Cook, I would think that even if the check in lady was new that the simple task of checking tickets would have been included in her training, well at least I hope so.
I suppose if the ones who were given the wrong seats had refused to budge then the ones with pre booked seats could have claimed the money back since they would not of received what they had paid for.
I was actually quite shocked when she told me that she did not need our tickets, I personally have never come accross this before on my travels.

Gavlah1973:
Jet2 never looked at our confirmation/tickets on the way out. They can check everything by scanning your passport now!

Navigation

[0] Message Index

[#] Next page