Sorry to hear you had a problem, but you need to remember that Noula is just the agent, not the operator.
Sounds like she was let down on the booking, and tried to fix the problem.
Her Mini-bus is not brilliant, but was only really designed for transferring customers up the hill or to the Harbour
I have known Noula since she was a little girl, and she would never be deliberately rude, although it may have come across that way to you,
or she may have reacted to you possibly, everyone being tired and jaded, as we are all human.
I think you were just unlucky this time, as you just don't hear of Noula being rude.
So many people praise the service as we do, because it really is very good 99% of the time, but no company will ever have a 100% record.
However, her record over the years is well above average, as testimonials show. Such a shame you had a problem!