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Selecting seats! Plus other issues with Thomson

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Jacksi:
Hi - just remembered to do this selecting seats with Thomson for our flights and even though it's less than 90 days before we are home it won't let me book our seats, the plan comes up but it won't let me book the actual seats, has anyone else had this problem? We paid extra for this too!!

Also for the first time ever I (or my other half) misplaced the original booking paperwork. When I rang Thomson to ask for a further copy it never arrived.  I thus telephoned them to ask what the final balance was and just queried how much hold luggage allowance we were entitled to they told me 15 kgs, I was convinced it had been 20 but they were adamant that it was just 15.  When I went in to pay the final amount I again queried the luggage allowance and again was told it was just 15.  No way I can cope with just 15kgs for 2 weeks so I paid for an extra 5 kgs each.  Now after trying to book our seats I was reading through the confirmation they gave me when I went to pay and I now see we have an allowance of 25 kgs each!!  I am annoyed as I have been misinformed twice and paid out extra for something we didn't need!! 

I am not a happy person tonight but I will be on the phone to them tomorrow!!  Has anyone else had any if these problems? Thanks for listening anyway.

Gavlah1973:
They'll sort that. Just hope you get through to the UK and not India

Any issues just go into one of their shops

gillybean 2871:
hey Jacksi, i had a brief problem with Thomson today. i went into the site to input my APIs and although the option was on the screen it wasn't 'clickable'.  Then i noticed that at the top of the page it asks you for your email address so that confirmation of your seat selection/extras can be sent to you. once you put in your email address the options below become clickable.

We use Thomson every year but this year the admin/customer service has slipped and I've been disappointed. they gave  me wrong dates for our balance to be paid and started sending me demands and cancellation notices 2 weeks before the actual due date.  The balance was different on the email than it was in the letter as well. Unnecessary stress.  :-[

Hope you manager to get it sorted  :)

Mary and Geoff:
We had the same problem with booking seats, it will not let you book them until it is 90 days until your return flight.

Jimbo:
It does say that quite clearly, though it is confusing at first.

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