Here is what I have sent:
I’m afraid that Thomson will lose a great deal of sympathetic customers unless someone addresses the farcical arrangements for coach transfer to and from NW Corfu. We suppose that the coach link is not designed to be a special nightmare experience thrill ride, but it can be.
We returned from San (Agios) Stefanos on Friday October 10th 2014 after a very good stay at Little Prince. The coach to the airport arrived a few minutes before time, and had already picked up in Sidari, which is always good news. We were flying to Doncaster on the evening flight.
Sitting across from us was a woman of about 35 to 40 travelling on her own, but going to Luton. Her bus had failed to pick her up, despite the fact that she was outside her apartment. Her flight was scheduled at 19:35, ours at 20:35. She was very nervous, understandably, but there was plenty of time to get her to the airport.
We set off from San Stefanos and stopped to pick up in Arillas – which is normal. We then waited at the car park later on for the mini-bus from St Georges to drop off a few people. The mini-bus was late. Twelve minutes. The “Luton Lady” was becoming edgy. But there was plenty of time at this stage.
The bus driver was excellent, funny, organised, and spoke very good English
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So far, so good. But then, when we were about ten minutes from the airport we stopped to pick up from a hotel complex. This was a long wait, because some people on the list had obviously decided to make the ten minute journey to the airport by taxi, rickshaw, donkey or some other more efficient means and neglected to tell the Rep, reception, or Facebook. Eventually, now running well behind schedule, the driver received a radio message to leave without them. Great – but:
This farce was then repeated at another hotel even closer to the airport. Some people had been on the bus for well over two hours, and frankly anger was rising. One taxi or minibus could have picked up those in the immediate area of Corfu Town. Instead, we who had come across the mountains were forced to endure probably forty extra minutes on a coach.
As we drove along the road that crosses the north end of the runway our driver said, on the PA, “There’s the airport, but there are no planes. Don’t worry. Maybe some will come.” And that was true.
Fortunately, “Luton Lady” was taken first off the bus by the Reps at the airport in time to check in for her flight, and we had no queues. Our flight left ahead of schedule.
We can all accept that it’s a winding journey across the mountains from the airport to San Stefanos, St George’s, Arillas and Sidari. What is NOT acceptable in either direction is to make those who are going there suffer long delays caused by pick-ups and drop-offs at hotels and complexes in the immediate vicinity of Corfu Town. The savings to Thomson must be miniscule in financial terms, but the cost is enormous in good-will and tolerance. In other words, this practice is and was a PR disaster. Many people had enjoyed a good holiday; was it necessary to make them frustrated and annoyed on their way home? Nowhere south of Dassia should be picked up by a coach from the north of the island.
Please take this seriously. You frequently ask for feedback. This is feedback. Feedback without action taken is futile.
Topic: Thomson feedback (Read 26915 times)