Welcome to San Stefanos (NW Corfu) > San Stefanos news and views

Thomson feedback

<< < (3/6) > >>

Jimbo:
I will be Thomson's page on Facebook next. That usually works. My company has received over £200 from major banks for going on Facebook to complain that nobody ever calls back etc.

Karen:
Jimbo, we had a similar problem some years ago when they brought in new drivers.  We took a few wrong turnings from the airport to resort as the driver didn't know the route and stopped several times to make a phone call! The journey was about 3 hours.  When we got into San Stefanos, we got off the coach with our cases and walked the rest of the way to Stamatis. We told the Thomsons rep and she urged us to make a written complaint with her, as she too was appalled with the transfers.  Needless to say, we heard nothing!!

Waspman:
I had a similar problem on a holiday with Thomson's in Majorca several years ago, holiday not as described etc.
Filled out a complaint form in resort as you should and when I returned to England I sent a letter claiming compensation.

The first reply (after about 3 weeks) stated something like "We're sorry you did not enjoy your holiday with Thomson but we hope you will travel again with us in the future"

After about 4 further series of correspondence they offered me £100 compensation, which I refused, in their next letter they offered me £150 as their final offer, I declined and said that I would take action against them in the Small Claims Court.

On court day I represented myself whereas Thomson employed a barrister (not a solicitor). Before we entered the courtroom the barrister offered me £400 compensation, which I refused saying "let's see what the judge has to say"

The hearing was very pleasant, we were all sat around a small table and discussed the case.

In the end the judge awarded me £600 plus costs which was a good result, however it took almost a year to achieve this.

Dupnica:
 Good for you Waspman pleased to hear your persistence paid off in the end.   
 As for spending three hours on a coach from airport to resort and vice versa that's as long as you spend on the flight from UK,too long and very tiring.
 

Jimbo:
The coach route is decided by the Reps. As I said before, the coach is usually fine. Three hours is highly exceptional.

Navigation

[0] Message Index

[#] Next page

[*] Previous page