Thomson feedback

[Dupnica]

Do you think the problems with long coach journeys and multiple pick ups occur more frequently at the beginning and end of the season when there are fewer visitors? I would think that during July and August there would be enough people staying in Ag Stef. and Arrilas to fill a coach.

[BAJ]

Yes, end of July our coach from airport was full, we only dropped off for the mini bus to St George. Didnt even drop off in  Arillas, everyone was staying in San Stef.

[swedebasher]

When we went the second week of May, the coach was full up with just St George, Arillas, and SS. The same when we were there mid to late September. Haven't had a milkman's round for a few years thankfully.

[Jimbo]

I think there's a lot of truth in that. The bus was fine in the summer.

[tonyco1]

Just got round to reading this one - when I had trouble with Thomson on a Turkey holiday - I got the usual brush off
so I Googled the Directors and emailed them - all of them - top to bottom  - re-emailed them several times as I was getting annoyed by now,
then Facebooked their site and eventually I got a response & some compensation and extra discount on the next holiday
but it was like getting blood from a stone....

[Jimbo]

I've had a "holding" email from Thomson saying that they will normally respond within 28 days.

My small company's response time is four hours or less.

[Waspman]

You might get a final response in about a year Jim, if you're lucky

[Jimbo]

Breath holding not...

[Rod]

It's not as if you are trouble making.  You are basically asking for feedback.  I can't believe how these companies get away with it.  Stick with it Jimbo.

[Andy7]

Dear me Jimbo 3 hours is crazy, that's as long as it takes to fly back to the UK!

Don't hold your breath to hear from Thomson, these people only want positive comments and are not interested in genuine concerns or when things go wrong.

How different to Holiday Extras who I complained to in September, I heard back within 2 days and had my money back with future booking discounts within two weeks, I was gobsmacked!

Andy

[Buttons1]

This is why we now hire a car at the airport and drive ourselves. It saves at least an hr, if not more. Never again will we use the bus transfer, apart from the time involved, we were both feeling quite sick from the fumes of the coach by the time we arrived.

[Gavlah1973]

We usually get taxi's now as we booked independent.  Great service from Lesley at Corfu Selections. €58 one way this year. Usually takes around 50 Mins dependant in time/day you arrive.
We have Harry as out driver..... great bloke

[Jimbo]

Actually, I did get a reply from Thomson, which assured me of their undying love for their customers, regret, self-flagellation, and a commitment to do b***** all about it.

[Andy7]

Jimbo,

Four tips for a happy holiday in San Steph.

Book accommodation with Lesley or Noula
Book flight with Easyjet, Jet2 or Monarch
Book hire car from airport with Corfu Value Plus

And tell the Thompson Gestapo to stick their package where the sun isn't shinning!

Andy

[Jimbo]

I did get feedback!

Thomson is far too convenient for us to seriously consider DIY from another airport. Empty motorway to within a few miles of the airport, and that will be all the way next year when the M18 to Robin Hood spur opens. Jet2 from Leeds is next best, but that's a horrible drive from Hull and the flights get back very late.