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Thomson feedback

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Jimbo:
I've had a "holding" email from Thomson saying that they will normally respond within 28 days.

My small company's response time is four hours or less.

Waspman:
You might get a final response in about a year Jim, if you're lucky

Jimbo:
Breath holding not...

Rod:
It's not as if you are trouble making.  You are basically asking for feedback.  I can't believe how these companies get away with it.  Stick with it Jimbo.

Andy7:
Dear me Jimbo 3 hours is crazy, that's as long as it takes to fly back to the UK!

Don't hold your breath to hear from Thomson, these people only want positive comments and are not interested in genuine concerns or when things go wrong.

How different to Holiday Extras who I complained to in September, I heard back within 2 days and had my money back with future booking discounts within two weeks, I was gobsmacked!

Andy

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