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Thomas Cook ......GONE.

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Tredegar Boy:
Earlier this month we had a TUI holiday but flew on ASL Airlines (France) with French cabin crew and they were excellent.

maggiesaes:
What puzzles me is he had a call from the travel agent ( doesn’t book on line) and was told so he says that his holiday was cancelled but for an extra £120 he could come from East Midlands instead of Birmingham with Thomas Cook.
There was no transport for him at this end but Tui did send him up eventually on a minibus by himself.
All sounds a bit odd but he does get confused.

My son had a holiday booked for half term with TC and although he will get a refund eventually he says prices have gone up by 50% now as he is trying to find something.
How cynical it all is,always ready to give people another kicking  when they are down.

geordieborn:
Unfortunately it is what they get away with by calling “supply and demand”. I’m afraid it then comes down to a matter of personal circumstances i.e. many of us probably can/could simply pay whatever or wait and go at any other time when the cost will be less. A very privileged position to be in and one we try to remember when complaining about our lot from day to day. Those working, with other commitments or simply don’t have the cash-flow do not have the same choice.

maggiesaes:
Yes sadly that is so.
Many have paid in full for their holidayband could not book again anyway until they have their refund,by which time their holiday dates may well have passed.

Our worried passenger had a visit from Giota on her day off today confirming his flight details and pick will go ahead as planned.
Well done Tui rep for understanding his fears.

Karen:

--- Quote from: maggiesaes on September 25, 2019, 02:50:02 PM ---Yes sadly that is so.
Many have paid in full for their holidayband could not book again anyway until they have their refund,by which time their holiday dates may well have passed.

Our worried passenger had a visit from Giota on her day off today confirming his flight details and pick will go ahead as planned.
Well done Tui rep for understanding his fears.

--- End quote ---

Maggie, that's the TUI rep that helped us in July.  She is fantastic and offered to meet us at the airport, on our departure, on her day off, as we had a few problems.

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