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geordieborn:
Posts like Lesley's take time, so I'm with Karen in saying thank you Lesley.
Out of curiosity, and having loads of time due to the weather today! I had a quick look at Cr@pAdvisor (was a great idea when it started, now a nightmare) #181/>1000 the Vicky is rated. As I would always do I went straight to the “terrible” reviews and had a look at the 1st four of them. I would class those people like my sister – an absolute fanatic on cleanliness!  I know for a fact she would never stay in such a place and their life would be hell if she ever did! To me these 4 reviews would be what I class as whingers expecting far too much for the little they have paid. Saying that I’ve not read the other 4 terrible reviews or the 15 poor. Out of 164 reviews, I would say it’s an average-low number of poor reviews.
To me this simply highlights that it’s down to personal preference on cleanliness, what’s clean to some is not to others. Saying that I would guess most would want a clean bed, none of those 4 reviews said they were not…
Sorry, the TA link should anyone want to look.

maggiesaes:
It can be hectic in the season and things can get missed but to me knowing that the staff care and when you bring it to their attention it is sorted is what matters.
And yes Karen,we really must bear in mind that some of  these places are getting old now.

Lesley:
All I would add - it is clean but there is a difference between clean and old - but cleanliness it something our cleaners address everyday however any complaints or issues we will always rectify everyday asap ideally before anyone leaves and feels the need to put negative reports on a forum - so yes on your first day - such a pity people feel in this Social world that it is better to address their issues on Trip Advsior rather than report their issues whilst on holiday and put on a site instead.  Our cleaners as all of of us takes this personally when what we want is for everyone to to enjoy their holiday. We will never be 100% perfect for everyone again all down to expectations - however we have time for everyone and wish to assist everyone as to our own capabilities with the facilities we have.  - We or I can speak just for me at this time as we want everyone to enjoy their holiday - everyone saves for this important time of their year so we are not here to just please but enhance your holiday experience and to assist everyone as always as best as with what we work with & within this criteria as we can.

SunshineGal:
Hi bigjohn

You have absolutely nothing to worry about  :)  My Auntie and I, and several friends have stayed at Vicky's many times - it is in a great location (no hill and away from the road), has fantastic staff: they are very friendly and always willing to help (or just chat) ... great pool with superb views and the breakfasts are scrummy! Yes the newer block of apartments are nicer / more modern than the older block, but you'd expect that ... you can book the "penthouse" apartments independently - check out the Vicky Facebook page.

Happy Holidays  8)

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