Welcome to San Stefanos (NW Corfu) > San Stefanos news and views

Hello....

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Chrissyann:
We have stayed at Vicky's a number of times and have always found it very clean,plus if anything goes wrong it is immediately put right. We had to stay elsewhere when they changed to Jet2 as we  couldn't get the flights.We would go back in a shot if we could get the flights we need.We always visit when we stay a everyone there have become friends. :)

Lesley:
Re Vicky's I am the receptionist there and I am quite happy to comment on an unbiased capacity.  The Vickys is in a great location for the beach and amazing Sunsets the best being from our decking area at the far end of the pool overlooking the sea and Diapontian islands.  The original building has been there for almost 30 years as some of our regular guests will know having returned every year sometimes twice or 3 times every summer.
The pool is large with plenty of free sunbeds and static umbrellas and the pool bar offers both snacks and a full menu from breakfast through to evening meals drinks cocktails etc.
The beach is reached either by the steps from the end of the pool or via a slope from the property.  This maybe steep for some and should be taken into consideration.  There are sunbeds and umbrellas at the beach which are rented out via the pool bar area - local charge applies.
There is free wifi in the reception area and we offer a variety of books to swap as well as an information service.
So we have alll the basic facilities for your holiday if this is the sort of property you are looking for. 
In summary simple self catering studios with a pool on site close to the beach and within easy reach to of the resort centre.


As far as cleanliness - all accommodation is serviced every day except Sundays when the cleaners get a day off. 

There are 16 standard studios which have self catering facilities - the shower room is a wet room style and all bedrooms are twin bedded sleeping 2 persons.  There is a door seperating the kitchenette area from the bedroom area
There are also 4, which are referred to Superior studios, which are newer than the standard and when built (15 years ago) are open plan studios i.e. no door between the kitchen area and the sleeping area - again sleeping 2 persons and have a shower room with a shower cubicle unlike the standard which have a shower tray and splash screen not a shower cubicle.  Again self catering but instead of a minioven which the standard studios have - these Superior studios have a microwave.

Vicky's is known as a 2 key property (keys in door) and is not a hotel however we do provide a reception area (me) for a few hours everyday (except Sundays) so any issues can always be 'nipped in the bud' and if it is an issue i.e. cleanliness or maintanence I will do to the best of my ability - resolve. 

We do have our own Facebook page/group (Vickys Agios Stefanos) with a file section FAQ's which I prepared so would hopefully answer any questions prior to your arrival.

I suppose it always will be people's expectations and I can only say that everyone at Vicky's, cleaners, pool bar staff and myself try our best to ensure everyone has a wonderful and well earned and deserved stay.  But yes we do have complaints sometimes and when informed - we will endeavour within our capabilities to resolve as we want everyone to enjoy their holiday.

I have had guests complain about cleanliness and and I always without exception go with the guests to see what the issue is.  The cleaners will always take away waste and sweep and mop the floors.  They even although not required wash up guests plates, pots & pans,cups etc as they personally do not want to leave the rooms unkempt as this reflects on them. 
Other complaints have been about linen and towel changes.  As per the owners contract with the tour operator (and again covered in our FAQ's) towels every 3 to 4 days and sheets are weekly.  We do not provide beach towels.

The cleaners have worked for the family whom own the property for around 20 years and will always reclean if someone is not happy.  I have seen photos of complaints and would say that yes the apartments are dated but are basic and clean.

You can also email us via our website (although I am not back at work until May), I would be happy to address your concerns. 

I hope this helps .......

Karen:
No comments from me John, as I haven't stayed there, but just a big welcome to the forums and look forward to your contributions :) Great concise response from Lesley, thank you Lesley!

maggiesaes:
Thank you Lesley.

Some people are just looking for the slightest thing to complain about as we will all have noticed.
As for wanting 5 star treatment in a 2 star establishment,I find the people and service experienced on the whole in AS knocks spots off many a 5 star because the attention and concern here is genuine.
Far too many visitors return year after year for anything to be seriously failing.

Karen:
We have experienced 'issue's where we have stayed, but they've always been addressed. There is no excuse for rooms not being cleaned properly but some of these buildings are quite old so there may be some minor issues.

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