San Stefanos Online ~ North West Corfu

I think you're missing the point.

A perfectly sensible review by Silverstar of the very poor experience she had at Delfino Blu was removed without her being notified. TA did not respond to her request for reasons. Gavlah and I have asked for information and received no reply. The only place to point out that TA cannot be trusted is on TA itself, which is why two people have posted comments in the DB thread.

Other places - like Romanza, Little Prince, Nafsika - have not had adverse criticism removed. Owners have a right of reply. Why was that no used?

DB may be posh and expensive, but it does not have a God-given right to have criticism removed.

That will absolutely not be a problem. LP has ramps at the front, and the lift opens very close to the pool on level 1.

Yes. But you will almost certainly be on the first floor - which is where the pool is, so the lift will not be needed.

Let's see how long that lasts! I think I know who posted it.

TA have still not responded to my email. So I may be next.

Probably right! I thought is was 2 years ago we got 1.2, but then I'm old and frail.

EDIT:

Yip. Got 1.22 from Ice in May 2012. I am senile.

It has been known for advertisers to pull their advertising if the paper publishes adverse copy. TA is making a lot of money out of adverts.

Interesting points in this wiki:

http://en.wikipedia.org/wiki/TripAdvisor

Read the "Criticism and Legal Actions" section; TA UK were slapped on the wrist by the Advertising Standards Authority, basically because it was easy to post fake favourable reviews.

A useful point here is that owners are notified when a review is posted. Why would an American company bother to pull a small review of a night out at a small hotel on Corfu without some prodding? I don't think silverstar's review breached any guidelines, and if it did, she should be told.

As a (retired) BBC journalist I smell a tiny stink of fish here. As of now I have not, and assume Gavin has not, had a reply from TA to our queries. I am logging it carefully. We will try again, then log it, and then I will, if necessary, talk to people I know.

In the great scheme of things it's obviously not a major issue - but people do rely upon reviews to make a judgement. If honesty is devalued we all suffer.   

Hi Diane,

It's important for us to be objective and clinical about this. The issue is not really about DB but TripAdvisor pulling adverse criticism without feedback on reasons.

Noise will be made (or not) when we have answers.

I wonder if DB advertises on TA?